This Cookie Policy explains how Flosona uses cookies and similar technologies on our website and web application. It works alongside our Privacy Policy.
1. What is a cookie?
A cookie is a small text file a website saves to your browser. When you come back, the browser sends it to the site so it can recognise you, keep you signed in, or remember a preference. Some cookies are needed for the site to work at all. Others are optional. A cookie can be set by the site you are visiting, or by another service the site uses.
2. Cookies Flosona uses
We only use cookies that are necessary for the service to work, plus one local preference value. We do not use advertising cookies, tracking pixels, or cross site trackers. The table below lists every cookie we set.
| Name | Purpose | Type | Duration |
|---|---|---|---|
| accessToken | Keeps you signed in to your Flosona account between page loads. | Strictly necessary | 7 days |
| refreshToken | Lets your session renew without asking you to sign in again. | Strictly necessary | 30 days |
| csrfToken | Protects you against cross site request forgery. Required for actions that change data. | Strictly necessary | Session |
| flosona-cookie-consent | Stored in browser local storage, not a cookie in the technical sense. Records that you have seen and dismissed the cookie banner so we do not show it again. | Preference | Until cleared |
3. Third party services
When you use certain features, third party services may set their own cookies on pages under their control. Those cookies are set on the third party's domain, not on Flosona's site. Specifically:
- Stripe. When you pay an invoice, Stripe's hosted payment fields set cookies that are required to process the transaction and to detect fraud. See the Stripe cookie settings.
- Video conferencing providers (Zoom, Google Meet, Microsoft Teams, Jitsi). If you join a call from a Flosona appointment, the provider may set cookies as part of its own session. Those apply only on the provider's domain.
These third party cookies are governed by the privacy policies of their providers, not by Flosona.
4. Cookies we do not use
- We do not use advertising or retargeting cookies.
- We do not sell or share your browsing data with ad networks.
- We do not use third party analytics that fingerprint you across sites (Google Analytics, Facebook Pixel, and similar tools).
- We do not add social media share widgets that load third party trackers on our pages.
5. Managing your cookies
The cookies we set are needed for Flosona to work, so disabling them will break things like staying signed in. You still have full control:
- Sign out. Ending your Flosona session clears the sign in tokens straight away.
- Browser settings. Most browsers let you view, clear, or block cookies per site. Look for “Privacy and Security” or “Site Settings” in your browser preferences.
- Local storage. To re show the cookie banner, clear
flosona-cookie-consentfrom your browser's local storage. - Private browsing. All cookies are discarded when you close the private window.
6. Changes to this policy
We will update this Cookie Policy if we start using new cookies or change the purpose of existing ones. The “Last Updated” date at the top of the page shows when it was last revised.
7. Contact
Questions about cookies can be sent to privacy@flosona.com. See also our Privacy Policy, GDPR / Data Rights, and Security pages.